Lexi Trip — Master Customer Terms & Conditions

1.1 These Master Customer Terms & Conditions (the “Master Terms”), together with the Booking-Specific Terms & Disclosures, the applicable Schedule(s), the Privacy Notice, the Cookie Notice, and the Booking Legal Snapshot for each Booking (collectively, the “Agreement”) govern access to and use of the Lexi Trip website at lexitrip.in and the Lexi Trip mobile applications (collectively, the “Platform”) and all Bookings made through the Platform.

1.2 The Platform is owned and operated by Bani Global Industries LLP (the “Operator” or “Lexi Trip”). The Operator makes the Platform available to any natural or juristic person who accesses, browses, registers on, or transacts through the Platform (the “Customer” or “You”).

1.3 By (a) creating an account, (b) initiating a Booking, (c) clicking “I Agree”, “Confirm”, “Pay”, “Book”, or any equivalent affirmative control, or (d) otherwise using the Platform, the Customer signifies unconditional acceptance of the Agreement. The Agreement is an electronic record concluded under the Information Technology Act, 2000 and does not require physical or digital signature under Section 10-A thereof.

1.4 The Agreement is deemed executed at New Delhi, NCT of Delhi, India, irrespective of the Customer’s location.

2.1 Lexi Trip is a full-service, multi-service, multi-supplier online travel agency (“OTA”) functioning as a technology platform and travel booking portal. Lexi Trip is not an airline, hotel, cruise line, bus operator, cab operator, activity operator, tour operator (except as expressly stated), insurer, embassy, consulate, immigration authority, or any Underlying Service Provider.

2.2 Lexi Trip is not a Payment Aggregator, Payment Gateway, or Payment System Operator under the Payment and Settlement Systems Act, 2007 or the RBI (Regulation of Payment Aggregators) Directions, 2025. Payment processing is performed by authorised third-party payment service providers (“PSPs”) engaged by Lexi Trip (such as Razorpay, Stripe, and other authorised PSPs).

2.3 Lexi Trip’s role in each transaction is one or more of the following, and is determined per transaction and recorded in the Booking Legal Snapshot:

2.4 Payment/MoR decoupling. The collection of Customer money by Lexi Trip (directly or through a PSP) does not, by itself, make Lexi Trip a Merchant of Record or a Principal in respect of the Underlying Service. In each Facilitator vertical, Lexi Trip collects Supplier charges on account of, and as a Payment Collection Entity for, the Service Provider; Lexi Trip Fees are separately identified and retained by Lexi Trip on its own account.

3.1 Lexi Trip does not disclose the corporate identity of its Suppliers, Aggregator Partners, Fulfilment Partners, Third-Party Service Providers, wholesalers, consolidators, bed-banks, GDS providers or other back-end participants at the enquiry, quotation, checkout, or Booking Confirmation touchpoints.

3.2 Narrow carve-outs to non-disclosure are permitted only for:

1. (a)the operator with whom the Customer must directly engage at the point of consumption — namely, the operating airline named on the air ticket, the hotel of check-in named on the accommodation voucher, the cruise line named on the cruise ticket, the licensed insurer named on the insurance policy, and the destination-country visa authority named on the visa application; and
2. (b)disclosure required by a court, tribunal, statutory authority or law-enforcement agency under the IT Act 2000, the SPDI Rules 2011, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (the “DPDP Rules”).

3.3 The Supplier/Partner Terms of each participant are passed through to the Customer on a content basis (i.e., their substantive rules on cancellation, refund, amendment, no-show, force majeure, service standards, and the like) without disclosing the participant’s corporate identity, save as permitted in Clause 3.2.

4.1 Lexi Trip cannot waive, modify, relax or override any Supplier/Partner Term (including cancellation, refund, amendment, reschedule, name change, no-show, force majeure or service-standard terms). In any request that seeks a deviation from a Supplier/Partner Term, Lexi Trip’s role is limited to conveying the request to the Service Provider and coordinating the response; the Service Provider’s decision is final and binding on the Customer.

4.2 Clause 4.1 does not diminish the Customer’s non-derogable statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 or under any other Applicable Law.

In the Agreement, unless the context requires otherwise:

5.1 "Aggregator Partner"

means any aggregator, consolidator, bed-bank, GDS or similar upstream participant that supplies inventory, pricing or connectivity to the Platform.

5.2 "Applicable Law"

means all statutes, rules, regulations, notifications, circulars, directions, orders and judgments of competent courts or authorities of India, and, where applicable, of the destination or transit jurisdiction, in force from time to time.

5.3 "Booking"

means a reservation, purchase, application, subscription or other transaction concluded through the Platform in respect of an Underlying Service.

5.4 "Booking Confirmation"

means the electronic communication issued by Lexi Trip to the Customer confirming a successfully concluded Booking.

5.5 "Booking Legal Snapshot"

has the meaning given in Clause 11.

5.6 "Booking-Specific Terms & Disclosures"

means the terms, fare rules, product rules, pricing, taxes, fees, cancellation and refund grids, timelines, and disclosures displayed or delivered to the Customer at the point of Booking and captured in the Booking Legal Snapshot.

5.7 "Customer Content"

means any content, data, communication, review, rating, image, or upload contributed to the Platform by a Customer.

5.8 "Disclosed Agent"

means an agent acting on behalf of a disclosed principal Service Provider for the limited purpose of concluding the Booking.

5.9 "Facilitator"

means a technology platform and travel booking facilitator that (i) enables discovery, comparison, selection and Booking of Underlying Services offered by Service Providers; (ii) provides ancillary customer support and coordination; and (iii) is not itself the provider of the Underlying Service.

5.10 "Fulfilment Partner"

means a third party that performs any part of the fulfilment of a Booking (e.g., document handling, visa lodgement, ground handling, last-mile support).

5.11 "Lexi Trip Fees"

means, without limitation, Lexi Trip’s margin, markup, service fee, convenience fee, processing fee, assisted-sales fee, visa service fee, package planning fee, and any other fee or charge identified as such at checkout and captured in the Booking Legal Snapshot.

5.12 "Merchant of Record" or "MoR"

means the entity that appears on the face of the transaction as the seller of the composite Underlying Service and assumes principal-level responsibility for it, as expressly stated in the Booking-Specific Terms & Disclosures.

5.13 "Payment Collection Entity"

means the capacity in which Lexi Trip collects Supplier charges on account of the Service Provider in Facilitator verticals, without itself becoming a Payment Aggregator under the RBI (Regulation of Payment Aggregators) Directions, 2025.

5.14 "Service Provider"

means the airline, hotel, accommodation provider, cruise line, bus operator, cab operator/aggregator, transfer operator, activity operator, visa authority, licensed insurer, or other person or entity that actually provides the Underlying Service.

5.15 "Supplier"

means, collectively, Service Providers, Aggregator Partners, Fulfilment Partners and Third-Party Service Providers.

5.16 "Supplier/Partner Terms"

means the terms, conditions, fare rules, product rules, cancellation and refund policies, service standards, and other rules published or otherwise made applicable by a Supplier in respect of the Underlying Service.

5.17 "Third-Party Service Provider"

means any third party (other than a Service Provider or Aggregator Partner) that provides services to the Platform, including PSPs, cloud service providers, communications providers, analytics providers, KYC providers and Consent Managers.

5.18 "Underlying Service"

means the travel, transport, accommodation, insurance, visa, activity or ancillary service that is the subject of a Booking.

Other capitalised terms have the meanings given elsewhere in the Agreement.

6.1 Headings are for convenience only and do not affect interpretation.

6.2 References to statutes are to statutes as amended, re-enacted and in force, together with the rules, regulations, notifications and orders thereunder.

6.3 Words in the singular include the plural and vice versa; the masculine includes all genders.

6.4 “Including”, “in particular” and “for example” are illustrative and not exhaustive.

6.5 A reference to a “day” is to a calendar day, and to a “month” is to a calendar month, unless otherwise specified.

7.1 In the event of conflict, the following order of precedence applies (higher listed prevails to the extent of the conflict):

1. (a)mandatory provisions of Applicable Law and the Customer’s non-derogable statutory rights;
2. (b)Supplier/Partner Terms (on a content basis, per Part VI), to the extent they govern the Underlying Service and its cancellation/refund/amendment rules;
3. (c)the Booking-Specific Terms & Disclosures and the Booking Legal Snapshot for the relevant Booking;
4. (d)the applicable Schedule (A to I) for the relevant vertical;
5. (e)these Master Terms;
6. (f)the Privacy Notice and the Cookie Notice (in matters relating to personal data and cookies); and
7. (g)any other policy or notice published on the Platform.

8.1 Nothing in the Agreement excludes, restricts or modifies any right or remedy of the Customer that cannot be excluded, restricted or modified under Applicable Law, including under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

9.1 The Platform is a technology-enabled marketplace and booking portal that aggregates Underlying Services from multiple Suppliers and enables Customers to discover, compare, select, book and manage such Underlying Services.

9.2 Inventory, availability, pricing, images, descriptions, fare rules, product rules, ratings and cancellation/refund policies displayed on the Platform originate from, or are derived from data provided by, the relevant Suppliers. Lexi Trip takes reasonable care to display such information accurately but does not warrant the exhaustiveness, real-time accuracy, or completeness of Supplier-sourced content.

9.3 Lexi Trip’s role in each transaction is as set out in Clause 2.3 and is recorded in the Booking Legal Snapshot for that Booking. The Customer acknowledges that Lexi Trip’s role is not uniform across verticals or across transactions.

9.4 In Facilitator verticals, the contract of service in respect of the Underlying Service is between the Customer and the Service Provider. In MoR/Principal verticals (default for Schedule C), the contract for the composite Underlying Service is between the Customer and Lexi Trip, without prejudice to the pass-through of component-level Supplier/Partner Terms.

10.1 Bookings are concluded on the Supplier/Partner Terms displayed or referenced at checkout. Lexi Trip has no authority to alter such terms unilaterally, whether at the time of Booking, during fulfilment, or after the event.

10.2 Any assurance, representation, promise or commitment by Lexi Trip employees, agents, or automated channels that is inconsistent with the Supplier/Partner Terms is invalid unless recorded in writing by Lexi Trip and reflected in an amended Booking Legal Snapshot.

11.1 The Booking Legal Snapshot is a per-Booking, definitive electronic record generated by Lexi Trip that captures:

1. (a)the parties to the Booking, consistent with the non-disclosure architecture in Clause 3;
2. (b)Lexi Trip’s role for that Booking (Facilitator, Disclosed Agent, Intermediary, MoR, Facilitator for a Regulated Intermediary);
3. (c)the applicable Supplier/Partner Terms (on a content basis) and their version;
4. (d)the price break-up, including Supplier charges, taxes, Lexi Trip Fees, and any third-party pass-through charges;
5. (e)the version numbers of these Master Terms and the applicable Schedule(s);
6. (f)the consents captured (including any granular privacy or marketing consents); and
7. (g)the timestamp (IST) of Booking Confirmation.

11.2 The Booking Legal Snapshot is producible to the Customer on reasonable request and to courts, tribunals and regulators under Applicable Law. In the event of dispute, the Booking Legal Snapshot prevails over any web-page display or marketing communication.

12.1 General eligibility. The Customer must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.

12.2 Minors. Persons under 18 years of age may travel only as Travellers on a Booking made by a competent adult, who assumes full responsibility for the minor’s participation, compliance with Service Provider rules (including unaccompanied minor rules of the operating airline), documentation and conduct.

12.3 Corporate and business Customers. Where a Booking is made by or for a body corporate, LLP, partnership, HUF, sole proprietorship or other organisation (a “Business Customer”), the natural person concluding the Booking warrants that they are duly authorised to bind the Business Customer, and the Business Customer is jointly and severally liable with the natural person for all obligations under the Agreement.

12.4 Authority to book for other Travellers. Where a Customer books for one or more persons other than themselves (each, a “Traveller”), the Customer warrants that they have obtained the informed consent and personal data of each Traveller for the purposes of the Booking and its fulfilment, and are authorised to accept the Agreement, the Supplier/Partner Terms, and the Privacy Notice on such Traveller’s behalf.

12.5 Account security. The Customer must maintain the confidentiality of account credentials and is responsible for all activity occurring under their account, subject to timely notification to Lexi Trip of any suspected unauthorised use.

12.6 KYC and verification. Lexi Trip may require identity, address or payment-instrument verification (including under Applicable Law) as a condition to accepting or completing a Booking, and may refuse or cancel a Booking where such verification fails.

13.1 A Booking request submitted through the Platform is an offer by the Customer to enter into a Booking on the Booking-Specific Terms & Disclosures displayed at checkout. A Booking is concluded only upon issuance of the Booking Confirmation and generation of the Booking Legal Snapshot.

13.2 Where a Booking cannot be confirmed by the Service Provider (e.g., due to inventory unavailability, price change at source, technical failure, or Supplier rejection), Lexi Trip will (i) notify the Customer, (ii) offer available alternatives (if any), and (iii) initiate a full refund of Supplier charges and, where required by Clause 15.5(b), of Lexi Trip Fees.

13.3 Pricing errors and obvious mistakes. Where a price, tax, fee, availability or product attribute is displayed incorrectly on account of a manifest error, typographical mistake, technical fault, Supplier feed error, currency-conversion fault or similar cause, Lexi Trip may, on written notice to the Customer, cancel the affected Booking and refund all amounts paid, without further liability. This clause operates without prejudice to the Customer’s non-derogable statutory rights.

13.4 Right to reject or cancel for fraud or misuse. Lexi Trip may reject, suspend or cancel a Booking, and may suspend or terminate the Customer’s account, where Lexi Trip has reasonable grounds to believe that the Customer has engaged in fraud, misrepresentation, misuse of the Platform, breach of the Agreement, breach of Applicable Law, or activity that risks harm to Lexi Trip, any Supplier or any other user.

14.1 The Customer is responsible for reviewing and complying with all applicable travel advisories issued by the Ministry of External Affairs, the Ministry of Health and Family Welfare, the Bureau of Immigration, and comparable authorities of the origin, transit and destination jurisdictions, including advisories relating to health, safety, security, sanctions and entry restrictions.

14.2 Lexi Trip may signpost such advisories on the Platform for convenience only; such signposting is not legal, medical or immigration advice and does not shift the Customer’s own compliance burden.

15.1 The total amount payable by the Customer for a Booking (the “Total Price”) comprises (a) Supplier charges (fare, tariff, base cost, taxes and Supplier-level surcharges), (b) Lexi Trip Fees, and (c) statutory taxes and levies (including GST) as applicable.

15.2 All prices are quoted in INR (₹) unless otherwise stated. Where amounts are collected in a different currency, exchange-rate conversion, PSP charges and cross-border surcharges may apply and shall be disclosed at checkout.

15.3 Fee disclosure and affirmative consent. All charges forming part of the Total Price shall be disclosed to the Customer before confirmation of Booking, consistent with Rule 4(9) and (11) of the Consumer Protection (E-Commerce) Rules, 2020. No consent shall be inferred from pre-ticked boxes or automatic opt-ins.

16.1 Facilitator verticals. Lexi Trip collects Supplier charges as a Payment Collection Entity on account of the Service Provider, and Lexi Trip Fees on its own account.

16.2 MoR verticals. In Bookings where Lexi Trip is expressly stated to be the Merchant of Record (default: Schedule C), Lexi Trip collects the composite consideration on its own account and issues appropriate tax documents in its own name.

16.3 PSPs and payment processing. All payment processing is performed by authorised PSPs (such as Razorpay, Stripe, and other authorised PSPs). Lexi Trip is not a Payment Aggregator, Payment Gateway or Payment System Operator under the Payment and Settlement Systems Act, 2007 or the RBI (Regulation of Payment Aggregators) Directions, 2025.

16.4 Payment failure. Where a payment fails, is reversed or is charged back, Lexi Trip may cancel the affected Booking, withhold Booking Confirmation, or set off amounts due against subsequent Bookings, subject to the Customer’s statutory rights.

17.1 Cancellation by the Customer is governed by the Supplier/Partner Terms applicable to the Booking, on a content basis, and by the Booking-Specific Terms & Disclosures captured in the Booking Legal Snapshot.

17.2 Supplier charges are refundable only to the extent, and within the timelines, permitted by the applicable Supplier/Partner Terms. Refunds are subject to Lexi Trip’s actual receipt of the corresponding amount from the Service Provider, and are then passed through to the Customer within the timelines specified in the Booking-Specific Terms & Disclosures.

17.3 Non-refundability of Lexi Trip Fees. Lexi Trip Fees (margin, markup, service fee, convenience fee, processing fee, assisted-sales fee, visa service fee, package planning fee, and any other fee identified as a Lexi Trip Fee) are non-refundable in each of the following scenarios:

1. (a)Customer-initiated cancellation, no-show, or modification;
2. (b)denied boarding, denied check-in, or denied entry attributable to the Customer or Traveller;
3. (c)Supplier cancellation, change, delay or force majeure;
4. (d)visa refusal, visa delay or visa withdrawal;
5. (e)chargebacks resolved in Lexi Trip’s favour; and
6. (f)refund of Supplier charges (whether full or partial).

18.1 Notwithstanding Clause 17.3, Lexi Trip Fees shall be refunded in each of the following four scenarios, consistent with the symmetry required under Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020:

1. (a)Lexi Trip’s own unilateral cancellation of the Booking for reasons not attributable to the Customer or the Supplier;
2. (b)Supplier non-confirmation of the Booking where no acceptable alternative is offered to, or accepted by, the Customer;
3. (c)Lexi Trip Fee charged in error or duplicated; and
4. (d)refund mandated by a statute, court, tribunal or regulator of competent jurisdiction.

19.1 Where a Customer initiates a chargeback in respect of a Booking without first exhausting the grievance mechanism in Part X, Lexi Trip may (i) place the Customer’s account under review, (ii) contest the chargeback with supporting documentation drawn from the Booking Legal Snapshot, and (iii) recover from the Customer any costs, penalties or fees imposed by the PSP or the card network in respect of a chargeback resolved in Lexi Trip’s favour.

20.1 Refunds are ordinarily processed to the original mode of payment. Where this is not feasible (e.g., closed instrument, expired card, discontinued wallet), an alternative mode agreed with the Customer will be used.

20.2 Bank/PSP-level credit timelines vary and are disclosed at checkout; Lexi Trip’s obligation is to initiate the refund within the timeline disclosed, following receipt of the corresponding amount from the Service Provider (in Facilitator verticals).

21.1 Supplier/Partner Terms pass through to the Customer on a content basis: their substantive rules (including on cancellation, refund, amendment, name change, no-show, force majeure and service standards) bind the Customer as part of the Agreement, without disclosure of the corporate identity of the Supplier save as permitted in Clause 3.2.

21.2 Lexi Trip will make the substantive content of applicable Supplier/Partner Terms available to the Customer at or before checkout, whether by display, link, reference summary, or in the Booking-Specific Terms & Disclosures, and will preserve the applicable version in the Booking Legal Snapshot.

21.3 Where the Customer requires a copy of applicable Supplier/Partner Terms for a specific Booking, Lexi Trip will provide the same on reasonable request, redacting only such elements as are necessary to preserve the non-disclosure architecture in Clause 3, subject to Clause 3.2(b).

22.1 The pass-through in this Part VI does not, and is not intended to, override the Customer’s non-derogable rights under Applicable Law.

23.1 The Customer and each Traveller are solely responsible for:

1. (a)obtaining and carrying valid identity, passport, visa, permit, health, vaccination and insurance documents required for travel;
2. (b)ensuring that the names on all Booking documents match, in every respect, the names on such identity/travel documents;
3. (c)being medically and physically fit for the Underlying Service;
4. (d)arriving at the point of consumption within the timelines and cut-offs specified by the Service Provider;
5. (e)complying with the conduct, safety and security rules of the Service Provider, the point of consumption, and the origin/transit/destination jurisdictions; and
6. (f)complying with all Applicable Law, including customs, currency, biosecurity and immigration law.

23.2 Lexi Trip may collect and share identity, contact and travel information as required for the Booking, including for KYC, watchlist and sanctions screening, and for onward transmission to the Service Provider and, as required, to statutory authorities.

23.3 The Customer indemnifies Lexi Trip against any loss caused by inaccurate, incomplete or delayed provision of information by the Customer or Traveller, save to the extent caused by Lexi Trip’s own negligence or breach.

24.1 The Platform, all software, text, graphics, images, logos, audiovisual content, databases, compilations and trademarks appearing on the Platform (excluding Supplier-owned content and Customer Content) are the property of Lexi Trip or its licensors and are protected by Applicable Law relating to intellectual property.

24.2 The Customer is granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform strictly for lawful personal or bona fide business travel-booking purposes.

25.1 By submitting Customer Content to the Platform, the Customer grants Lexi Trip a worldwide, royalty-free, sub-licensable, transferable licence to host, store, cache, reproduce, adapt, translate, publish, distribute and display the Customer Content for the operation, promotion and improvement of the Platform, subject to the Privacy Notice.

25.2 Lexi Trip may moderate, edit, refuse or remove Customer Content that, in its reasonable view, violates the Agreement, Applicable Law, third-party rights, or community standards, or that constitutes information proscribed under Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

26.1 Any feedback, suggestions, ideas or recommendations submitted by the Customer regarding the Platform are assigned to Lexi Trip on submission, without further consideration, and Lexi Trip may use them freely.

27.1 The Platform may contain links to third-party websites, applications or content. Such links are provided for convenience only. Lexi Trip does not endorse, and is not responsible for, third-party sites or content.

28.1 The Customer must not:

1. (a)scrape, crawl, index, mirror or systematically extract data from the Platform except with Lexi Trip’s prior written consent;
2. (b)deploy bots, spiders, RPA, or automation tools against the Platform;
3. (c)reverse-engineer, decompile, or attempt to derive source code;
4. (d)circumvent security, authentication, or rate-limiting controls;
5. (e)submit false, fraudulent or misleading information;
6. (f)impersonate any person; or
7. (g)use the Platform for any unlawful purpose.

29.1 Lexi Trip processes Personal Data in accordance with the Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (the “DPDP Rules”) as notified, and, to the extent applicable and in force, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI Rules”). Body-corporate liability under Section 43-A of the IT Act 2000 is acknowledged.

29.2 The Privacy Notice published on the Platform, as updated from time to time, forms part of the Agreement and describes:

1. (a)categories of Personal Data processed;
2. (b)purposes of processing (including transactional processing to fulfil the Booking, and separately the marketing purposes to which specific consent is sought);
3. (c)legal basis (consent and legitimate uses, as applicable under the DPDP Act);
4. (d)recipients (including Service Providers, Aggregator Partners, Fulfilment Partners, PSPs, statutory authorities where required);
5. (e)cross-border transfers, as permitted by the DPDP Act and notifications thereunder;
6. (f)retention periods and criteria;
7. (g)rights of the Data Principal (access, correction, erasure, grievance redressal, nomination, and withdrawal of consent);
8. (h)the role of Consent Managers, where applicable; and
9. (i)contact details of the Grievance Officer named on the cover page.

30.1 Transactional consent — required to conclude and fulfil the Booking — is obtained through the Booking flow and captured in the Booking Legal Snapshot.

30.2 Marketing consent — for promotional communications, personalised offers, and third-party marketing — is obtained separately and is optional. Withdrawal of marketing consent does not affect transactional processing.

31.1 Calls to and from Lexi Trip customer-support numbers (including 1800-313-2005) may be recorded for training, quality, dispute resolution and compliance purposes, subject to prior notice at the start of the call and the Customer’s consent to continue the call.

32.1 Any grievance in respect of Personal Data may be addressed to the Grievance Officer named on the cover page. The DPDP grievance mechanism operates in parallel with, and without derogation from, the E-Commerce grievance mechanism in Part X.

33.1 Lexi Trip has appointed a Grievance Officer in accordance with Rule 4(4) and (5) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

33.3 Timelines

33.4 The grievance mechanism is available in English (India) and does not derogate from any other remedy available to the Customer under Applicable Law, including recourse to consumer commissions under the Consumer Protection Act, 2019.

34.1 Amicable resolution. The parties shall first attempt to resolve any dispute in good faith through the grievance mechanism in Clause 33.

34.2 Arbitration. Any dispute, controversy or claim arising out of or in connection with the Agreement that is not resolved through the grievance mechanism within the timelines in Clause 33.3 shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, on the following terms:

1. (a)number of arbitrators — one (1) sole arbitrator;
2. (b)seat and venue — New Delhi, NCT of Delhi;
3. (c)language — English (India);
4. (d)arbitration rules — To be confirmed: institutional (SIAC / DIAC / MCIA) vs. ad hoc.

34.3 Consumer proceedings. Clause 34.2 does not, and is not intended to, curtail a Customer’s right to approach a consumer commission of competent jurisdiction under the Consumer Protection Act, 2019 or any other statutory forum.

35.1 The Agreement is governed by the laws of India.

35.2 Subject to Clauses 34.2 and 34.3, the courts at New Delhi, NCT of Delhi, shall have exclusive jurisdiction over the Agreement and all matters arising out of or in connection therewith.

36.1 In respect of Underlying Services provided by Service Providers in Facilitator verticals, Lexi Trip does not itself provide, control, own, operate or supervise the Underlying Service, and does not warrant its quality, safety, timeliness or fitness beyond the standards represented by the Service Provider in the Supplier/Partner Terms.

36.2 Images, descriptions, ratings, reviews, star classifications and other Supplier-sourced content are indicative and are subject to change by the Supplier without notice to Lexi Trip.

36.3 Nothing in this Part XI operates as a blanket “as is / as available” disclaimer that would exclude non-derogable statutory warranties, statutory duties, or the Customer’s non-derogable rights under Applicable Law.

37.1 Subject to Clause 37.3, Lexi Trip’s aggregate liability arising out of or in connection with a Booking is limited to the Lexi Trip Fees actually received and retained by Lexi Trip in respect of that Booking, save where a higher amount is mandated by Applicable Law.

37.2 Subject to Clause 37.3, Lexi Trip is not liable for:

1. (a)acts, omissions, breaches, delays, cancellations, deficiencies or failures of any Service Provider in a Facilitator vertical;
2. (b)events of force majeure;
3. (c)governmental, regulatory, immigration or health-authority action; or
4. (d)losses that are indirect, remote, or not reasonably foreseeable, save to the extent liability for such losses cannot be excluded under Applicable Law.

37.3 Nothing in Clauses 37.1 or 37.2:

1. (a)excludes or limits liability for death or personal injury caused by Lexi Trip’s own negligence;
2. (b)excludes or limits liability for fraud or fraudulent misrepresentation by Lexi Trip;
3. (c)excludes or limits liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or any other Applicable Law; or
4. (d)affects Lexi Trip’s principal-level responsibility in MoR verticals under Schedule C for the composite service, subject to component-level pass-through.

38.1 The Customer shall indemnify and hold Lexi Trip harmless from and against third-party claims, losses, damages and reasonable costs arising out of:

1. (a)the Customer’s or Traveller’s breach of the Agreement or Applicable Law;
2. (b)inaccurate, incomplete or fraudulent information provided by the Customer or Traveller;
3. (c)misuse of the Platform; or
4. (d)infringement of third-party rights by Customer Content.

38.2 Clause 38.1 does not extend to loss or damage caused by Lexi Trip’s own negligence, breach or wilful misconduct.

39.1 Neither party is liable for any failure or delay in performance to the extent caused by an event beyond the reasonable control of the affected party (“Force Majeure Event”), including act of God, natural disaster, epidemic, pandemic, public health emergency, war, terrorism, civil unrest, strike, cyber-attack, telecommunications failure, government action, sanctions, embargo, airspace closure, port closure, or travel ban.

39.2 On the occurrence of a Force Majeure Event, the affected party shall notify the other and take reasonable steps to mitigate. Refunds, credits and rescheduling in respect of Underlying Services affected by a Force Majeure Event shall be governed by the Supplier/Partner Terms, subject to non-derogable statutory rights.

40.1 The Customer represents that neither the Customer nor any Traveller is a sanctioned person under Indian, UN, or applicable multilateral sanctions regimes, and that the Booking does not violate any sanctions or embargo.

40.2 The Customer must review and comply with all travel advisories referred to in Clause 14 before undertaking travel.

41.1 The Customer and each Traveller are responsible for assessing their own medical and physical fitness for the Underlying Service, obtaining medical advice where appropriate, and disclosing to Service Providers any condition that Service Provider rules require to be disclosed.

42.1 Lexi Trip may amend the Agreement (including these Master Terms, any Schedule, the Privacy Notice, and the Cookie Notice) from time to time.

42.2 Non-material amendments take effect on the Effective Date stated in the amended version and apply to the Customer’s continued use of the Platform after reasonable notice on the Platform.

42.3 Material amendments — including amendments that materially change the Customer’s rights, obligations, cancellation/refund rights, Lexi Trip Fees, dispute resolution, or data-protection posture — take effect only upon click-through re-consent by the Customer.

42.4 Every version of these Master Terms and each Schedule bears a version number and Last Updated date. The version applicable to a Booking is the version in force at the time of Booking Confirmation, as recorded in the Booking Legal Snapshot.

43.1 Notices to Lexi Trip: banipal@lexitrip.in, marked to the attention of the Grievance Officer, with a copy by post to the registered office address on the cover page.

43.2 Notices to the Customer: to the email address, mobile number or in-app inbox associated with the Customer’s account. Notices are deemed received on transmission if sent on a business day before 6:00 PM IST, and on the next business day otherwise.

44.1 Assignment. The Customer may not assign the Agreement without Lexi Trip’s prior written consent. Lexi Trip may assign the Agreement to a group company or in connection with a bona fide corporate reorganisation, subject to protection of the Customer’s rights. Lexi Trip does not, and is not entitled to, assign the Customer’s rights to a third party.

44.2 No waiver. Failure or delay in enforcing any right under the Agreement does not constitute a waiver of such right.

44.3 Severability. If any provision of the Agreement is held invalid, unlawful or unenforceable, the remainder of the Agreement remains in full force and effect, and the invalid provision shall be construed narrowly to give effect to the parties’ intention consistent with Applicable Law.

44.4 Survival. Clauses that by their nature are intended to survive termination (including Clauses on IP, confidentiality, indemnity, limitation of liability, data protection, grievance, dispute resolution and governing law) shall so survive.

44.5 Entire Agreement. The Agreement (as defined in Clause 1.1) constitutes the entire agreement between the parties in relation to its subject matter and supersedes prior discussions and representations, without prejudice to non-derogable statutory rights.

44.6 No class-action waiver; no unilateral post-confirmation price variation; no assignment of Customer rights. Lexi Trip does not seek to waive any class or representative right of the Customer, does not unilaterally vary the confirmed price of a Booking after Booking Confirmation (save for Supplier-driven changes passed through under Supplier/Partner Terms), and does not require any assignment of the Customer’s rights to Lexi Trip.

A1.1 Lexi Trip acts as Facilitator and Disclosed Agent for hotel/accommodation Bookings. The contract for the stay is between the Customer and the accommodation property (the “Property”), on the Property’s terms.

A1.2 The identity of the Property is disclosed for the purpose of check-in on the accommodation voucher, consistent with Clause 3.2(a). Corporate identities of Aggregator Partners and bed-banks are not disclosed at any touchpoint, save under Clause 3.2(b).

A2.1 Rates are per room, per night, in INR (₹) unless otherwise stated. Local taxes, resort fees, city taxes, tourism levies and government-mandated charges payable at check-in are the Customer’s responsibility unless expressly stated as included.

A3.1 Property images, descriptions, star classifications and amenities are indicative and originate from Suppliers. Actual on-property experience may vary. Lexi Trip does not warrant the Property’s on-ground standards beyond those represented by the Property in its Supplier/Partner Terms.

A4.1 Standard check-in is 2:00 PM IST (or local equivalent) and check-out is 12:00 PM IST (or local equivalent), unless otherwise stated. The Property may require valid government-issued photo ID and a security deposit at check-in.

A5.1 Cancellation and no-show rules are as per the Property’s Supplier/Partner Terms, captured in the Booking Legal Snapshot. Supplier charges are refundable only to the extent permitted by such rules; Lexi Trip Fees are treated per Clauses 17.3 and 18.

A6.1 Discrepancies at the Property (e.g., room type, amenities, service issues) must be raised with the Property at the time of stay to enable on-site resolution. Lexi Trip will assist in coordination with the Property but has no authority to override the Property’s decision.

B1.1 Lexi Trip acts as Facilitator and Disclosed Agent for flight Bookings. The contract of carriage is between the Customer/Traveller and the operating airline (the “Airline”), on the Airline’s conditions of carriage and fare rules.

B1.2 The Airline’s identity is disclosed on the ticket, consistent with Clause 3.2(a).

B2.1 Fares, taxes, fuel surcharges, ancillary charges (seat, baggage, meal, priority), and cancellation/refund rules are governed by the Airline’s fare rules and captured in the Booking Legal Snapshot.

B3.1 The name on the ticket must match the Traveller’s passport/ID exactly. The Traveller must comply with Airline check-in and boarding cut-offs, ID and document requirements, and behavioural rules.

B4.1 Airline schedule changes, cancellations, denied-boarding compensation, and delay-related remedies are governed by the Airline’s conditions of carriage and the passenger-facing rules issued by the Directorate General of Civil Aviation (DGCA) as applicable, including on facilities to passengers in the event of denied boarding, cancellation and delay.

B4.2 Lexi Trip’s role in any deviation request is limited to conveying and coordinating with the Airline. Lexi Trip Fees are treated per Clauses 17.3 and 18.

B5.1 Refunds of Airline charges are subject to Lexi Trip’s receipt from the Airline and are passed through within the timelines disclosed at checkout.

C1.1 Lexi Trip is the Merchant of Record and Principal for the composite package or custom trip designed by Lexi Trip (each, a “Package”) (To be confirmed: confirmation of MoR default for Schedule C). Each component of the Package (flight, hotel, transfer, activity, insurance, visa assistance) remains subject to the applicable component-level Supplier/Partner Terms, which pass through to the Customer on a content basis.

C2.1 A Package quotation is valid for 72 hours from the date of issue, unless earlier withdrawn on notice.

C2.2 Confirmation of a Package requires an advance payment of To be confirmed: advance payment percentage — currently: depends on booking, with the balance payable per the payment milestones stated in the Booking-Specific Terms & Disclosures.

C3.1 Lexi Trip may make reasonable changes to the itinerary (including substitution of accommodation of equivalent or higher standard, re-sequencing of activities, or component substitution) where required by Supplier availability, safety, or Force Majeure Event, on notice to the Customer. Material changes trigger the Customer’s right to accept the changed itinerary, an alternative offered, or a refund on the basis set out in Clauses 17 and 18.

C4.1 Cancellation charges for the Package (composite level) are stated in the Booking-Specific Terms & Disclosures and reflect the aggregate of applicable component-level cancellation exposure plus Lexi Trip’s package planning fee. Lexi Trip Fees are treated per Clauses 17.3 and 18.

C5.1 The service standards, safety rules and conduct requirements of each component Service Provider apply at the point of consumption of that component.

D1.1 Lexi Trip acts as Facilitator for visa application assistance. Lexi Trip is not an embassy, consulate, immigration authority or visa-issuing authority, and does not participate in the visa-grant decision.

D1.2 Visa assistance is limited to (a) information on documentation requirements; (b) form-filling and appointment coordination support; (c) courier and lodgement coordination; and (d) status tracking, in each case subject to the rules of the destination-country visa authority.

D2.1 Lexi Trip does not guarantee the grant of a visa, the timeline for processing, the type of visa granted, or the duration of validity. Visa refusal, delay, curtailment or additional documentation requests are decisions of the destination-country visa authority.

D3.1 The visa service fee is a Lexi Trip Fee and is non-refundable in the scenarios listed in Clause 17.3, subject to the carve-outs in Clause 18. Consular fees, biometric fees, courier fees and third-party service centre charges are pass-through and are refundable only to the extent, if at all, permitted by the visa authority or the third-party service centre.

D4.1 Passports and supporting documents provided by the Customer are handled with reasonable care and returned in accordance with the Booking-Specific Terms & Disclosures. Lexi Trip’s liability for loss or damage is subject to Clauses 37 and 38.

E1.1 Lexi Trip acts as Facilitator for ground transfers, cabs and buses. The contract of carriage is between the Customer and the transport Service Provider, on that Service Provider’s terms (To be confirmed: confirmation of Facilitator-with-MV-Aggregator-overlay default for cabs in Schedule E).

E2.1 Where a cab or on-demand ground-transfer Booking is fulfilled through a motor vehicle aggregator, the aggregator’s compliance obligations under the applicable Motor Vehicle Aggregator regime — including tariff, permit and service-standard requirements — apply to the aggregator and are respected in the pricing displayed on the Platform.

E3.1 Bus Bookings are subject to the bus operator’s boarding, seat allocation, luggage, cancellation and delay rules. Lexi Trip’s role is limited to booking facilitation.

E4.1 Cancellation and refund rules follow the Service Provider’s Supplier/Partner Terms. Lexi Trip Fees are treated per Clauses 17.3 and 18.

F1.1 Lexi Trip acts as Facilitator for activities and experiences. The contract for the activity is between the Customer and the activity operator (the “Activity Operator”).

F2.1 Where the Activity Operator requires the Customer/Traveller to sign a waiver, indemnity, health declaration or fitness declaration, such requirement passes through to the Customer. The Customer must complete such documents accurately.

F3.1 The Customer/Traveller must comply with the Activity Operator’s safety, fitness, age, weight and conduct requirements. Lexi Trip is not liable for the on-ground conduct of the activity, subject to Clauses 37 and 38.

F4.1 Weather-driven, safety-driven or Force Majeure cancellations by the Activity Operator, and the Customer’s remedies, are governed by the Activity Operator’s Supplier/Partner Terms. Lexi Trip Fees are treated per Clauses 17.3 and 18.

G1.1 Lexi Trip acts as Facilitator for cruise Bookings. The contract of carriage is between the Customer/Traveller and the cruise line named on the cruise ticket (the “Cruise Line”), on the Cruise Line’s terms and conditions of passage.

G1.2 The Cruise Line’s identity is disclosed on the cruise ticket, consistent with Clause 3.2(a).

G2.1 The Customer/Traveller must comply with the Cruise Line’s documentation, boarding cut-off, health, and conduct rules, and with the immigration rules of the port of embarkation, transit ports and disembarkation.

G3.1 The Cruise Line may modify the itinerary, ports of call, and on-board services for safety, weather, operational or Force Majeure reasons. Remedies are governed by the Cruise Line’s terms.

G4.1 Cancellation charges follow the Cruise Line’s rules. Lexi Trip Fees are treated per Clauses 17.3 and 18.

H1.1 Lexi Trip acts as Facilitator for a Regulated Intermediary in respect of travel insurance. The insurance contract is between the Customer and the licensed insurer (the “Insurer”), on the policy wording issued by the Insurer.

H1.2 The Insurer’s identity is disclosed on the policy, consistent with Clause 3.2(a).

H2.1 Coverage, exclusions, sum insured, deductibles, claims process, and grievance mechanism are governed exclusively by the policy wording. Lexi Trip does not underwrite, guarantee or admit any claim.

H3.1 Claims are lodged with the Insurer per the policy wording. Lexi Trip may provide administrative assistance in claim coordination but is not the claim decision-maker.

H4.1 Any Lexi Trip Fee identified as such in the Booking Legal Snapshot (as distinct from the premium) is non-refundable in the scenarios in Clause 17.3, subject to the carve-outs in Clause 18. Premium refunds (including free-look refunds) are governed by the policy wording and applicable insurance regulation.

I1.1 Lexi Trip may introduce additional Underlying Services or verticals (including rail, private aviation, wellness retreats, event travel, MICE, sports travel, corporate travel, and loyalty). Each new vertical will be introduced by way of an additional Schedule that:

1. (a)states Lexi Trip’s role for that vertical (Facilitator, Disclosed Agent, MoR/Principal, Facilitator for a Regulated Intermediary, or a combination);
2. (b)sets out the applicable Booking-Specific Terms & Disclosures architecture;
3. (c)states any regulatory overlay applicable to that vertical; and
4. (d)confirms the applicability of Part V (Pricing, Fees, Taxes, Payments, Cancellation, Refunds), Part VI (Supplier/Partner Terms Pass-Through), Part IX (Privacy), and Part X (Grievance and Dispute Resolution) to that vertical.

I1.2 Until an additional Schedule is published, no new vertical shall be operative under these Master Terms.